Several things influence your connection speed. Your PC and Internet connection are just part of the equation. When you connect to the bank there is an additional process of setting up security and authenticating your identity. The various levels of security involved influence this process. Then, and only then, when we know you can access the information do we make the call for your account information. Since we return information about all your accounts, the process may take a little longer than just asking for details on a single account.

Make sure you have a good Internet connection. When dialing, check the speed at which you connect. Check your network/communication settings to make sure you can connect as fast as possible. Check with your Internet service provider to see if they have recommendations for faster connections. Check your browser and make sure you delete temporary files from time to time. Most browsers save files locally for faster access later. If you end up with too many, you can actually slow things down as you look for new web pages.

If you would like to see if any page is secure, simply click with your right mouse button on the page and choose Properties. A non-secure page will show the words "not encrypted" for Connection. Rest assured, your entire session is secured.

The most common reason for getting locked out of your password is keying an incorrect password. This usually happens when the CAPS LOCK is accidentally used. Since the password is case sensitive, the use of a capital letter when it should be lower case will be recognized as an incorrect password. Another cause of getting locked out continuously is the use of an incompatible browser version. If you know you are keying in your password correctly (also in the right case), you will want to check the version of your browser. More than likely the browser you are using is not a current browser version, and you will need to upgrade. Please contact an Online Banking representative to have your password reset, then download and install the latest browser version before trying to access again.

We do not limit or restrict access to the sign-in page, for any reason, to anyone. If you are not able to access the sign-in page, you should first check the version of browser you are using. If you are not using a current browser version, you will need to upgrade. If you are using a current browser version, you will need to contact your Internet Service Provider (ISP). Let them know that Online Banking is currently available, we do not restrict access to this page, and you are not able to get access. They should be able to find and fix the problem on their computers.

Your session will time-out when it remains inactive for a certain period. Activity is anything that creates an interaction between your browser and our web site. For example, typing into fields on a web page does not constitute activity. However, clicking on buttons or following links creates activity between your browser and or web site. If you do nothing for the timeout period, your Online Banking session is terminated. You can change this to a shorter period by clicking My Profile.

Use the Sign Out button to safely end your session. This will sign you out and prevent someone from coming along behind you and accessing your bank information.