Q: Can I use Face ID or fingerprint to open the app?
A: Yes, AFTER you have logged in with your Company ID, User ID, and Password and changed the settings on your device to allow biometrics. Do not enable Face ID or Save My Company ID/User ID until after you have logged in. It may take a few logins before your biometrics (Face or Touch ID) are recognized and usable on your device.
Q: Why do I have to change my User Name and Password for the new app?
A: The new app must have the same User Name and Password as your Business Online Banking profile. This keeps your account information up to date in both places.
Q: How do I reset my Password in the new Mobile App?
A: To reset your Password, contact your local branch.
Q: Will I need a code to authenticate my enrollment?
A: You will be asked to authenticate using your cell phone or email when you enroll your online account and again when you log in to the mobile app. You will have three attempts to authenticate your enrollment. After the third attempt, if the code is wrong, you will be locked out of the mobile app for 24 hours, although you will still be able to log in to your online account. If the authentication fails for your Business Online Banking account, call the Customer Care Center to reset the authentication.
Q: How do I find the most popular features?
A: Tap the red “+” in the lower navigation bar to make a transfer, pay a bill, or make a deposit.
Q: Will Zelle, PIN Login, and Card Controls be available in the app?
A: These features will not be available on the Southern BusinessPro Mobile App at this time.
Q: Where can I go to get more information about the available features in the desktop version of Southern BusinessPro?
A: For more information, call the Customer Care Center at 1-855-ASK-SBANK (1-855-275-7226) or check out our Users Guide here: https://mcompany.cld.bz/Southern-BusinessPro-User-Guide.