Explore the Southern Bank Personal Mobile App
How-To
Enabling Alerts
0:43Using Zelle®
0:38Learn how to activate Touch/Face ID in the app. Before you can set up Touch/Face ID, you’ll need to make a passcode for your device in your device settings. If you set Touch/Face ID to pay within apps, anyone with access to your device through Touch/Face ID will always have access to your Mobile App.
The merchant alerts setting allows you to be notified when purchases are made at department stores, gas stations, grocery stores, or restaurants or other types of transactions you select are made.
Learn how to enable or disable your card, block international purchases and enable or disable certain transaction types.
Zelle makes it easy to send or receive money with people you trust. Learn more about Zelle®
Online and Mobile Banking FAQ
-
What if I don’t use Online Banking?
You don’t have to use Online Banking, but you do have to set it up in order to use our new App. Make sure you are active in your Southern Bank Online Banking by logging in via Southernbank.com from a supported browser at least once every 60 days.
-
How do I enroll in online banking and set up my online profile?
To enroll, you will need your drivers license number and your checking account information. Then click on button above and follow the instructions on that page.
-
Can I use Face ID or fingerprint to open the app?
Yes, AFTER you have logged in with your Username and Password and changed the settings to allow biometrics. It may take a few logins before your biometrics (Face or Touch ID) are recognized and usable on your device.
-
I am still having problems using Face ID or Touch ID login. What do I do?
Log in to Mobile App > Click More > Click Settings > Click Quick Access > Turn Off Touch/Face ID. Close App and then reopen and turn the biometrics (Touch/Face ID) back on.
-
Why do I get an “Authenticate Device” message?
For extra security, a special code is sent to your device the first time you log in. If this code is entered incorrectly or if your credentials are entered incorrectly (remember to use the same credentials as your Online Banking), you will be locked out for 24 hours. After 24 hours, you can attempt again.
-
Why do I continue to get an “Authenticate Device” message?
You will receive this message until your device is recognized by our Southern Bank Personal mobile app, which may take several login attempts, depending on the device.
-
Why do I have to change my Username and Password for the mobile app?
The mobile app must have the same Username and Password as your online banking profile. This keeps your account information up to date in both places.
-
How do I reset my Password in the mobile app?
To reset your Password, select the “Password Reset” button at the bottom of the screen. Do not enter your Username. Select the “Reset Your Password?” option in blue, then enter and verify your information. Click continue, and you will receive a one-time security code to change your Password.
-
How do I know if the app works with my device?
The Southern Bank Personal mobile app is compatible with the current and previous 2 versions of both iOS and Android. Check with your device manufacturer for the most current version of their operating system.
-
Why do I have to enroll in Online Banking?
In order for you to access your account with the new app, you must have a personal online banking profile. Once set up online banking, all your info will automatically transfer to the new app and you won’t miss a beat. It only takes minutes to do and will save you big time later.