Make a Mortgage Payment

You have several options for making your payments. Please give us a call if you have any questions at 1-800-682-6895.

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ACH Draft

To set up an automatic draft from your bank account, call 1-800-682-6895 or email [email protected]  and we will send you the authorization form. This form must be received in our office before the 15th in order for us to set up a draft for your next payment.

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Stop by any Southern Bank office to make your payment in person or mail a check to
Affiliated Mortgage Services (AMS)
P.O. Box 428
Rocky Mount, NC 27802.

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Online Bill Pay

If you have a Southern Bank account, you can transfer the funds through online banking or the mobile app. You can also set up online bill pay through your bank or credit union.

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Credit Card

You can make a secure credit card payment with Simple Pay. Effective September 1, 2022, a 2% service charge of the payment amount will be applied. Mortgage payments processed after 2:00PM will be posted the next business day. Please note: Use either Chrome and FireFox browsers only. Simple Pay does not work with other browsers, such as Internet Explorer or Safari.

Should you feel an error has occurred on your account, or if you would simply like to request specific information or documentation on your mortgage loan, please follow our Error Resolution & Information Request Procedures.

Help Center

  • Lost or Stolen Debit or ATM Card

    1.855.ASK.SBANK (1.855.275.7226)

  • Lost or Stolen Credit Card


  • 24-Hour Emergency Roadside Assistance

    Lock your keys in your car? Car won’t start? Call 1.833.278.1576. It’s free to use up to $80 in service charges. (For GOLD accounts with BaZing Only.)

  • Reorder Checks

    Click Here. Safe & Secure check ordering through Deluxe, our preferred check printer.

  • Customer Care Center

    1.855.ASK.SBANK (1.855.275.7226)
    Mon-Fri 8am-7pm
    Sat 9am-1pm
    Treasury Services Support available Mon-Fri 8am-5:30pm Closed Sun & federal holidays

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