Explore the Southern Bank Personal Mobile App

Learn how to activate Touch/Face ID in the app. Before you can set up Touch/Face ID, you’ll need to make a passcode for your device in your device settings. If you set Touch/Face ID to pay within apps, anyone with access to your device through Touch/Face ID will always have access to your Mobile App.

Online and Mobile Banking FAQ

  • You don’t have to use Online Banking, but you do have to set it up in order to use our new App. Make sure you are active in your Southern Bank Online Banking by logging in via Southernbank.com from a supported browser at least once every 60 days.

  • To enroll, you will need your drivers license number and your checking account information. Then click on button above and follow the instructions on that page.

  • Yes, AFTER you have logged in with your Username and Password and changed the settings to allow biometrics. It may take a few logins before your biometrics (Face or Touch ID) are recognized and usable on your device.

  • Log in to Mobile App > Click More > Click Settings > Click Quick Access > Turn Off Touch/Face ID. Close App and then reopen and turn the biometrics (Touch/Face ID) back on.

  • For extra security, a special code is sent to your device the first time you log in. If this code is entered incorrectly or if your credentials are entered incorrectly (remember to use the same credentials as your Online Banking), you will be locked out for 24 hours. After 24 hours, you can attempt again.

  • You will receive this message until your device is recognized by our Southern Bank Personal mobile app, which may take several login attempts, depending on the device.

  • The mobile app must have the same Username and Password as your online banking profile. This keeps your account information up to date in both places.

  • To reset your Password, select the “Password Reset” button at the bottom of the screen. Do not enter your Username. Select the “Reset Your Password?” option in blue, then enter and verify your information. Click continue, and you will receive a one-time security code to change your Password.

  • The Southern Bank Personal mobile app is compatible with the current and previous 2 versions of both iOS and Android. Check with your device manufacturer for the most current version of their operating system.

  • In order for you to access your account with the new app, you must have a personal online banking profile. Once set up online banking, all your info will automatically transfer to the new app and you won’t miss a beat. It only takes minutes to do and will save you big time later.

Online Banking




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