A simpler, more personalized way to manage your money is almost here. On Oct. 19, Southern Bank’s new digital banking platform will bring a refreshed look, expanded tools, and greater control across online and mobile banking.
There are a few things to know before launch so you can get started with confidence.
From keeping an eye on your credit to managing cards and transfers, new and improved tools put more of your financial life within reach.
| Personalized Dashboard | Choose the accounts and information most important to your business and put them front and center. |
| User and Access Management | Manage users, permissions, and account access with greater flexibility. |
| Mobile Access | Take more of your business banking with you through a consistent desktop and mobile experience. |
| Easier Connections | Access eligible connected services and accounts with fewer separate sign-ins. |
| Account and Security Alerts | Choose the account and security notifications that matter to your business. |
| Improved Self-service | Handle more routine login, account, and administrative tasks without needing to contact support. |
Friday, Oct. 16: Mobile Banking Becomes Unavailable
Beginning at 5:00 PM ET, the current Southern Bank digital banking will be unavailable as we transition to the new platform. Please plan to complete time-sensitive mobile banking tasks in advance.
Please note: The previously communicated transition time has changed. Mobile banking will now become unavailable beginning at 5:00 PM ET / 4:00 PM CT on Friday, Oct. 16.
Weekend Debit Card Alert Interruption
Debit card alerts will be unavailable over the weekend. If your debit card is lost or stolen during this time, call 800-754-4128 to report it, as this cannot be done through digital banking. If you’re outside the U.S., you can call collect at +1 727-227-9012.
A new look doesn’t mean starting over. You’ll continue to have access to familiar banking services, including:
You may need to re-enable scheduled transactions, recurring payments, and alert preferences after the transition.
Browser Compatibility
For the best digital banking experience, use a supported browser and operating system combination.
| Browser | Windows | macOS |
|---|---|---|
| Google Chrome (Current and previous two major versions) | Recommended | Recommended |
| Mozilla Firefox (Current and previous two major versions) | Supported | Supported |
| Microsoft Edge (Current and previous two major versions) | Supported | Unsupported |
| Apple Safari (Current and previous two major versions) | Unsupported | Supported |
Southern Bank’s new digital banking experience launches Oct. 19, 2026.
Yes. On Oct. 19, open your current Southern Bank app and follow the “Update Required” prompt. You’ll be directed to the Apple App Store or Google Play Store to download Southern Bank Digital.
Yes. When logging in for the first time, use your current username AND password. You will then be prompted to reset your password and will be required to verify your identity using dual authentication.
Your existing payee information will be available in the new experience. You’ll need to re-establish recurring payments and other scheduled transactions after launch.
Alert preferences will need to be re-enabled after the transition. Once you log in, review your account and security alert settings and choose the notifications you want to receive.
Yes. Bill Pay and Zelle® will continue to be available. Your Zelle® enrollment will remain intact.
Look for the Getting Started tile on your dashboard. It will guide you through important features and help you get familiar with the new experience.
For help with the digital banking transition, contact Southern Bank Customer Care at 1.855.275.7226.
Southern Bank will be here throughout the digital banking transition. If you have questions about what’s changing, preparing for Oct. 19, or accessing your accounts after launch, our team is ready to help.
For immediate assistance, contact Customer Care at 1.855.275.7226.
Please fill out the form below, and a member of the Southern Bank team will reach out to assist you.
We're here to help
Please complete the form below and let us know how we can help. We'll be in touch soon! For immediate assistance, please contact Customer Care at 1.855.275.7226.
* Required
