Southern Bank’s new digital banking platform is almost here, bringing a more connected way to access accounts, manage money, and keep business moving across desktop and mobile.
Before Oct. 19, take a few minutes to understand what’s changing and what your business will need to do at launch.
Your work doesn’t always happen behind a desk. The new digital banking experience is designed to give businesses greater flexibility, stronger controls, and easier access to the tools you use every day.
One connected platform, easier navigation, and fewer separate access
points make it simpler to get to the accounts and tools your business uses most.
Get a clearer view of accounts, payments, cash flow, and cards, with tools that help you manage more of your business finances in one place.
Enhanced monitoring, stronger authentication, real-time alerts, and expanded controls help your business stay informed and better protected.
Enjoy a more consistent experience across desktop and mobile, with more business banking tasks available wherever work takes you.
Whether you’re checking accounts, managing access, or handling business away from the office, the new experience gives you more ways to stay in control.
| Personalized Dashboard | Choose the accounts and information most important to your business and put them front and center. |
| User and Access Management | Manage users, permissions, and account access with greater flexibility. |
| Mobile Access | Take more of your business banking with you through a consistent desktop and mobile experience. |
| Easier Connections | Access eligible connected services and accounts with fewer separate sign-ins. |
| Account and Security Alerts | Choose the account and security notifications that matter to your business. |
| Improved Self-service | Handle more routine login, account, and administrative tasks without needing to contact support. |
The new digital banking experience launches Oct. 19. A few important changes will
affect how you access and manage your business accounts.
Friday, Oct. 16: Mobile Banking Becomes Unavailable
Beginning at 5:00 PM ET, the current Southern Bank digital banking will be unavailable as we transition to the new platform. Please plan to complete time-sensitive mobile banking tasks in advance.
Please note: The previously communicated transition time has changed. Mobile banking will now become unavailable beginning at 5:00 PM ET / 4:00 PM CT on Friday, Oct. 16.
Weekend Debit Card Alert Interruption
Debit card alerts will be unavailable over the weekend. If your debit card is lost or stolen during this time, call 800-754-4128 to report it, as this cannot be done through digital banking. If you’re outside the U.S., you can call collect at +1 727-227-9012.
Your existing payee information will carry over, but recurring payments and scheduled transactions will need to be re-established.
The new platform will look and feel different, but it is designed to bring more of your business banking into one connected experience.
You can expect:
Treasury customers moving from a company ID-based login will no longer need to enter a company ID in the new experience. Additional guidance will be provided for treasury services and workflows that require specific transition steps.
Browser Compatibility
For the best digital banking experience, use a supported browser and operating system combination.
| Browser | Windows | macOS |
|---|---|---|
| Google Chrome (Current and previous two major versions) | Recommended | Recommended |
| Mozilla Firefox (Current and previous two major versions) | Supported | Supported |
| Microsoft Edge (Current and previous two major versions) | Supported | Unsupported |
| Apple Safari (Current and previous two major versions) | Unsupported | Supported |
Southern Bank’s new digital banking experience launches Oct. 19, 2026.
Yes. On Oct. 19, business customers should delete their current business banking app and download Southern Bank Digital from their app store. The new app will not be available before Oct. 19.
Yes. When logging in for the first time, use your current password. You will then be prompted to reset your password and will be required to verify your identity using dual authentication.
Your existing payee information will be available in the new platform. Recurring payments and other scheduled transactions will need to be re-established after launch.
You’ll need to re-enable the account and security alerts you want to use. After logging in, visit Alerts > Alert Settings to review your options.
Yes. Bill Pay and Zelle® will continue to be available. Zelle® enrollment will remain intact.
Look for the Getting Started tile on the dashboard. It will help users get familiar with the new experience and key features.
Some treasury tools and workflows have additional transition requirements. Treasury customers will receive more specific guidance based on the services they use.
Southern Bank digital banking will be unavailable beginning at 5:00 PM ET / 4:00 PM CT on Friday, Oct. 16. Please complete any time-sensitive banking tasks in advance. Please note: The previously communicated transition time has changed. Mobile banking will now become unavailable beginning at 5:00 PM ET / 4:00 PM CT on Friday, Oct. 16.
For help with the digital banking transition, contact Southern Bank Customer Care at 1.855.275.7226 or reach out to your Southern banker.
Southern Bank will continue providing updates and support throughout the digital banking transition. If you have questions about preparing your business, accessing the new experience, or completing post-launch setup, our team is ready to help.
For immediate assistance, contact Customer Care at 1.855.275.7226.
Please fill out the form below, and a member of the Southern Bank team will reach out to assist you.
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