Information About Online Fraud Alert for Consumers

For more than 100 years, protecting your confidential information has been one of our highest priorities at Southern Bank. That’s why we have state-of-the-art security technology in place to protect your personal and financial information. Unfortunately, criminal activity and fraud are on the rise everywhere. Our protection technology is outstanding, but the best line of defense begins with you. That’s why we want you to be aware of a growing type of online fraud that is impacting people and businesses worldwide.

The Challenge

Sophisticated identity thieves are now targeting home and business computers directly to acquire sensitive and confidential information. This identity theft technique does not involve a breach of the bank’s security systems — rather, it involves what is called “keylogging spyware.” Criminals are able to access your computer system, then capture and use your IDs and passwords to pose as you.

The Risk

The criminal could use the information obtained from the keylogging spyware to transfer funds electronically from your deposit account using Bill Pay. Funds withdrawn from your account are typically routed through banks in the U.S. and credited to accounts opened by the criminals or their accomplices. The funds are then promptly withdrawn or wired overseas, making recovery extremely difficult.

How Can It Happen?

Criminals use spyware embedded on your computer to record and steal your user ID and password combinations. The spyware enters your computer system when you visit a web site online or through a variety of other methods, including “phishing” attempts (fraudulent e-mails that ask for confidential information or simulate bank or other internet sites) or viruses distributed through e-mail. Public computers at hotels or libraries are also susceptible to viruses and spyware, so please use caution.

What Can You Do to Protect Your Information?

We strongly advise you to take the following actions in order to guard your information and finances as securely as possible.

Ensure all of your computers are protected and scan for viruses daily.
Please note: There is a charge for some of these products.
    • Review and reconcile your accounts frequently. Pay close attention to any electronic transfers.
    • The Federal Trade Commission has a wealth of good information on ways to protect you and your family from all kinds of identity theft.

Please know that we will continue to be diligent in our efforts to protect you and hope you share in our commitment by protecting yourself.

If you ever suspect a fraudulent transaction has occurred, please immediately call the Southern Bank Customer Contact Center toll free at 1.800.441.7461

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