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Southern Bank Customer Care

If you experience problems accessing your online account(s) or if you have questions about signing in to access your account(s) please call the following toll-free number: 1--855-ASK SBANK (1-855-275-7226)

Customer Care Hours:
Monday - Friday 8:00 a.m. - 7:00 p.m. Saturday: 9:00 a.m. - 1:00 p.m.
Automated Account Inquiry is available 24/7

Mobile Banking User Guide

Please note, for optimal viewing of SouthernBank.com, please download the latest version of your internet browser. Common browsers include Internet Explorer, Google Chrome, Safari, and Firefox (see the download resources below). We recommend using Internet Explorer (version 8 or 9) or Google Chrome. For questions about this process, please contact Customer Care at the number above.


About Using the Internet

What is a browser?

A browser is the program that you use to view Web pages on the Internet. Common browsers are Internet Explorer & Chrome.

What browser and version do I need to use with Online Banking?

If you are using Internet Explorer, you will need to have version 8 or 9 installed on your computer.

How do I find out what version I have?

Open your browser and click Help / About. A box will open showing you which version you are using.

How do I download the proper browser version?

To download the latest versions of Internet Explorer or Chrome, simply click on the appropriate link below and follow the instructions provided on the screen:

  • Internet Explorer 9
  • Internet Explorer 8
  • Chrome
  • What is encryption?

    Encryption is a process that scrambles the information you send and receive through your browser. This protects your information as it flows across the Internet and prevents people from seeing what you send and receive. Online Banking allows you to use the strongest browser encryption available.

    Do I need 128-bit encryption for my browser?

    Yes. 128-bit encryption gives you the highest level of browser security provided and is required to access your account with Online Banking.

    How do I get 128-bit encryption?

    All modern Internet browsers support 128-bit encryption, but if your's does not, please download the latest version of Internet Explorer or Chrome.

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